Frequently Asked Questions

Guests can book directly through the Lunar Patong website or through major online travel agencies. Direct bookings may provide access to exclusive offers and promotions.

Yes. Reservation modifications are subject to the booking terms and availability. Please contact the hotel directly for assistance.

Cancellation policies vary depending on the rate and booking channel selected. Please review the cancellation terms shown during booking.

Most reservations require a valid credit card to guarantee the booking.

The hotel may offer seasonal promotions, long-stay discounts, and direct booking offers throughout the year.

Guests planning longer stays may be eligible for special rates. Please contact the hotel directly for current offers.

The standard check-in time is 3:00 PM. Early check-in may be available upon request, subject to room availability.

Early check-in requests are welcome but cannot be guaranteed. Availability depends on occupancy levels and room readiness.

The standard check-out time is 12:00 PM (noon).

Late check-out may be available upon request and is subject to room availability. Additional charges may apply.

Yes. Airport pickup and drop-off services can be arranged for an additional charge. Please contact reception to book in advance.

Please provide your airline, flight number, arrival time, number of passengers, and WhatsApp contact number before arrival.

The hotel is approximately 35–40 kilometres from Phuket International Airport, with a travel time of around 45–60 minutes depending on traffic.

Yes. Reception can assist with arranging taxis and transportation services.

Yes. Complimentary parking is available for registered guests during their stay.

The Lunar Patong is located on Soi Rat U Thit 200 Pee Road in Patong, Phuket, Thailand — close to Patong Beach, restaurants, shopping, and entertainment areas.

Patong Beach is approximately 450 metres from the hotel — about a 6-minute walk.

Bangla Road is easily accessible from the hotel by walking or a short taxi ride — approximately 5 minutes on foot.

Jungceylon Shopping Center is conveniently located near the hotel — approximately 7 minutes on foot.

Yes. Guests can find a wide variety of Thai, international, seafood, halal, and local dining options within walking distance.

Yes. Convenience stores and pharmacies are located within walking distance of the hotel.

Yes. Reception can assist guests with information about local attractions, excursions, and tour arrangements.

Yes. All guest rooms are equipped with air conditioning.

Yes. Complimentary WiFi is available throughout the hotel.

Yes. All guest rooms include a refrigerator.

Yes. Hair dryers are provided in guest rooms.

Yes. Each room includes an in-room safe for valuables.

Basic bathroom amenities are provided for guest convenience.

Complimentary drinking water is provided in guest rooms.

Extra bed availability depends on room type and occupancy limits. Please contact reception when booking.

Baby cots may be available upon request, subject to availability. Please advise at time of booking.

Balcony availability depends on the selected room category. Please check individual room details when booking.

Room preferences may be requested but are subject to availability at the time of check-in.

Yes. Complimentary WiFi is available for all guests throughout the hotel.

Connect to the Lunar Patong WiFi network and follow the login instructions using your room number and the password provided at check-in.

Yes. WiFi is available throughout the hotel including the pool area, lobby, and restaurant.

The hotel provides internet access suitable for browsing, streaming, and general online use.

Yes. The hotel features an outdoor swimming pool.

The pool is located on the second floor.

The swimming pool is open daily from 8:00 AM to 9:00 PM.

Pool towels are available for guest use.

Please contact reception for details regarding pool facilities for children.

Yes. The hotel has a fitness facility available to all guests.

The gym is open daily from 8:00 AM to 9:00 PM.

Yes. Gym access is complimentary for all hotel guests.

Yes. The hotel offers multiple dining venues including Bulan Restaurant & Bar and the Baanchan Restaurant.

Guests can enjoy an international halal breakfast buffet with Thai, American, Chinese, and European selections served daily from 07:00 to 10:30.

Breakfast inclusion depends on the room package selected at time of booking.

Yes. Halal-friendly breakfast options are available.

Yes. Guests can order food directly to their rooms. Please check with reception for current room service hours.

Yes. Bulan Pool Bar offers drinks, cocktails, and light meals poolside.

Yes. The hotel offers a meeting hall suitable for business meetings, presentations, and small events.

Yes. Meeting facilities can be reserved through reception.

Yes. Internet access is available in all business and meeting spaces.

Yes. Daily housekeeping service is included with every stay.

Yes. Laundry services are available for an additional charge. Please contact reception for pricing and collection times.

Yes. Guests should notify reception in advance and include their room number on all deliveries.

Yes. Bell service is available for arriving and departing guests.

Yes. Complimentary luggage storage is available before check-in and after check-out.

Yes. Additional towels and extra pillows may be requested through reception at any time.

Yes. The hotel welcomes families and offers convenient facilities for leisure travellers including the Family Room — Pool View and Connecting Rooms options.

Yes. Children are welcome at The Lunar Patong.

Connecting room availability depends on room configuration and occupancy. Please contact the hotel directly when booking.

Smoking is permitted only in designated smoking areas.

No. Smoking inside guest rooms is prohibited and may result in a THB 5,000 cleaning fee.

No. Pets are not permitted at the hotel.

The hotel accepts common payment methods including major credit cards and cash.

Deposit requirements may vary depending on the reservation type. Please confirm at check-in.

Yes. The hotel has an elevator for guest access between floors.

Please contact the hotel directly regarding accessible room availability and features.

Please contact the hotel before arrival so the team can recommend the most suitable accommodation options.

Yes. Complimentary luggage storage is available after check-out so you can continue to enjoy your day.

Yes. Reception can assist with airport transfers and local transportation arrangements upon departure.

Guests can settle outstanding charges during check-out at reception. Please allow a few minutes for the final bill to be prepared.